We hold 100's of designs in stock, and list nearly 1300.
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We stock a huge range of personalised decorations—many hundreds, in fact—selected from the complete collection of over 1,300 available designs.
To give our customers the widest possible choice, we list many more designs on our website than we physically hold on our workshop shelves for immediate dispatch.
How Our USA Direct Supply Chain Works
Our supply chain shifted from a domestic UK distributor directly to Rudolph and Me Inc in the USA, the primary supplier. (Please note: despite our website trading name, we operate independently of the US supplier.)
The major advantage is that we can offer a far wider catalogue of designs than ever before. However, it does create a lead time when an item ordered is not on our shelves. In the past, we could place frequent small top-up orders; now, importing requires consolidating items into larger shipments from America. This does take a little longer than we would ideally like, with restocks typically taking 3 to 6 weeks to arrive.
As a small family business, we continually build our workshop stock with every single order we place.
- Late September: As peak seasonal orders begin to flow in, we rearrange our website catalogue to prioritise stocked items and minimise lead-time delays.
- Early to Mid-October: We restrict website ordering strictly to items physically on hand in our studio, ensuring every parcel reaches you in plenty of time for Christmas.
The earlier you order for pre-Christmas delivery, the better! Please remember to include up-to-date contact details (phone and email) at checkout so that we can quickly reach you if we need to discuss your order or offer alternatives.
If Your Chosen Design Is Awaiting Stock
If you select an ornament that is currently between shipments, you will always have options. Rest assured, we will make sure your order is completed well before Christmas, one way or another!
You can easily swap your choice to any design currently in stock in our workshop.
Browse Ready to Post Designs →Keep your existing order in place. We will hand-letter and dispatch your ornament the moment the USA delivery arrives (typically within 3 to 6 weeks). Ordered early in the season, there is plenty of time.
If you prefer not to wait or swap, we will happily issue an immediate full refund back to your original payment method.
We’re here to help every step of the way
We know buying online can bring worries when an order takes longer than anticipated. Rest assured, we don’t bite! We will always do our best to keep you fully informed and fulfill your personalised keepsakes as quickly as possible.